Happiness Team Representative

Full Time Bonfire

With the epic rise of social media, everyone has a newfound – but very strong – public voice. Bonfire helps people sell apparel to their community while we do all the heavy lifting of payment processing, customer service, and fulfillment.

We’re looking for an a-player to join our Happiness Team as a representative who will help drive business and provide outstanding customer support to our Bonfire customers.

Please note that this is a part-time position.

Here’s what you’ll do:

Internally Managing & Maintaining Campaigns

  1. Work directly with our design team to make sure our customers are happy with their shirt design and their overall experience.
  2. Review campaigns for copyright, trademark, design issues and fraud.
  3. Assist in investigating disputes, paying customers, and detecting fraud.
  4. Overlook incoming returned orders and help send out design samples.
  5. Assist in preparing campaigns to be sent to our production partners in a timely fashion.

Customer Service for Bonfire Buyers

  1. Join a team that manages an inbox for customers who support campaigns on Bonfire.com by replying to customers in a timely, friendly and efficient manner.
  2. Execute email support, phone support, and assisting on various projects.
  3. Be relentless in providing the best possible customer experience for all Bonfire users.
  4. Ensure appropriate customer triage to other team members when appropriate.

Happiness Team Processes

  1. Help improve the Knowledge Base by alerting the team when something is wrong, out of date, or simply isn’t there.
  2. Learn best practices from other customer facing teams, including the Seller Success and Business Development Teams.
  3. Add as much if not more value than you receive from your team.

Here’s what you’ll bring to the table:

  • An infectious, positive attitude
  • Attention to detail
  • Results-oriented mindset
  • Innovative thinking to create solutions when faced with a problem
  • A commitment to making the customer happy

You’re in good company (with a good company). We offer:

  • Competitive compensation with excellent insurance benefits
  • Macbook Pro + Monitor + Apple Keyboard
  • An amazing workplace culture
  • Unlimited paid vacation
  • An environment to grow your skills, learn new technologies and tools, and to challenge yourself (while having a lot of fun)
  • The chance to make a real impact in the company’s growth and history
  • An opportunity to help make a difference in thousands of people’s lives

 

More about Bonfire:
Bonfire is a team of passionate people working to make a difference by building strong creative communities to enable brands, causes, and individuals to raise awareness and grow their business. Our mission is to strengthen and inspire communities. Through art, technology, authenticity, and human connection, we obsess over delivering the best way to sell custom apparel on the planet. We are committed to making great products, creating incredible e-commerce experiences, and having fun in the process. Come join our team!

To apply for this job please visit careers.bonfire.com.